About Rocket Alumni Solutions:
At Rocket Alumni Solutions, we are revolutionizing how schools and organizations honor their history, achievements, and alumni through interactive digital recognition platforms. Our team is passionate about creating innovative products that foster community engagement, and we’re looking for a driven and organized Customer Success Manager to help us grow our customer base and ensure ongoing success for our partners.
Role Overview:
As a Customer Success Manager, you will manage your own book of business and work directly with our clients to ensure they are set up for success, fully utilizing our platform, and seeing the value in our products. You will act as a trusted advisor to clients, helping them maximize their use of our software, offering ongoing training and support, and ensuring their sites feature high-quality, up-to-date content. You will also play a crucial role in maintaining zero churn by being proactive, gathering referrals, and driving engagement through strong relationships.
Key Responsibilities:
Work US Pacific Time Hours (9am PST - 5pm PST)
Manage 100-200 client organizations, acting as their primary point of contact.
Ensure clients are fully onboarded and trained on our digital hall of fame and recognition software.
Regularly monitor client sites to ensure content is updated and aligned with Rocket’s world class quality standards.
Provide technical support and troubleshooting assistance as needed.
Provide rapid Live Chat response support with average reply times under 15 seconds.
Proactively engage clients to anticipate needs, gather referrals, and prevent churn.
Work with clients to ensure timely payments and manage invoicing.
Maintain regular communication with customers to drive product adoption and satisfaction.
Identify upsell opportunities and assist with renewals and contract negotiations.
Collaborate with the broader team to continuously improve processes and customer experience.
Requirements:
Proven experience in a customer-facing role, ideally in a SaaS or tech-driven environment.
Strong organizational skills and ability to manage multiple projects simultaneously.
Self-starter mindset with the ability to work both independently and as part of a startup team.
Tech-savvy and comfortable with digital platforms; able to troubleshoot and guide clients on software usage.
Excellent communication skills (verbal and written), with the ability to engage and build strong relationships.
Interest in athletics is a plus, as many of our clients are in the sports and education sectors.
Passionate about customer success and a proactive approach to problem-solving.
Ability to thrive in a fast-paced, dynamic environment with a strong entrepreneurial spirit.
Desire to handle hundreds of tasks each day (emails, live chats, phone calls, texts, facetimes, etc).
About Rocket Alumni Solutions:
At Rocket Alumni Solutions, we are revolutionizing how schools and organizations honor their history, achievements, and alumni through interactive digital recognition platforms. Our team is passionate about creating innovative products that foster community engagement, and we’re looking for a driven and organized Customer Success Manager to help us grow our customer base and ensure ongoing success for our partners.
Role Overview:
As a Customer Success Manager, you will manage your own book of business and work directly with our clients to ensure they are set up for success, fully utilizing our platform, and seeing the value in our products. You will act as a trusted advisor to clients, helping them maximize their use of our software, offering ongoing training and support, and ensuring their sites feature high-quality, up-to-date content. You will also play a crucial role in maintaining zero churn by being proactive, gathering referrals, and driving engagement through strong relationships.
Key Responsibilities:
Work US Pacific Time Hours (9am PST - 5pm PST)
Manage 100-200 client organizations, acting as their primary point of contact.
Ensure clients are fully onboarded and trained on our digital hall of fame and recognition software.
Regularly monitor client sites to ensure content is updated and aligned with Rocket’s world class quality standards.
Provide technical support and troubleshooting assistance as needed.
Provide rapid Live Chat response support with average reply times under 15 seconds.
Proactively engage clients to anticipate needs, gather referrals, and prevent churn.
Work with clients to ensure timely payments and manage invoicing.
Maintain regular communication with customers to drive product adoption and satisfaction.
Identify upsell opportunities and assist with renewals and contract negotiations.
Collaborate with the broader team to continuously improve processes and customer experience.
Requirements:
Proven experience in a customer-facing role, ideally in a SaaS or tech-driven environment.
Strong organizational skills and ability to manage multiple projects simultaneously.
Self-starter mindset with the ability to work both independently and as part of a startup team.
Tech-savvy and comfortable with digital platforms; able to troubleshoot and guide clients on software usage.
Excellent communication skills (verbal and written), with the ability to engage and build strong relationships.
Interest in athletics is a plus, as many of our clients are in the sports and education sectors.
Passionate about customer success and a proactive approach to problem-solving.
Ability to thrive in a fast-paced, dynamic environment with a strong entrepreneurial spirit.
Desire to handle hundreds of tasks each day (emails, live chats, phone calls, texts, facetimes, etc).
Rocket Alumni Solutions helps schools, universities, and organizations showcase achievements, history, alumni, awards, records, and donor recognition through interactive touchscreen displays and digital recognition software.
Many schools and universities want to work with Rocket, but require special purchasing steps before they can buy. This may include vendor registration, BILL setup, W-9 submission, insurance forms, BOCES or cooperative purchasing documentation, bid portals, purchase order requirements, district-specific vendor systems, or direct coordination with business offices, procurement teams, and accounts payable departments.
We are looking for an outsourced Procurement Coordinator to own this process from start to finish.
The Procurement Coordinator will help Rocket navigate school district, university, and public-sector purchasing requirements so deals do not get delayed by paperwork, vendor setup, bid requirements, payment system issues, or district-specific red tape.
This person will identify the correct purchasing process for each school or district, complete vendor onboarding steps, communicate with business offices and procurement departments, track requirements by account, and keep Rocket’s internal team updated on what is needed to move each customer or prospect forward.
This is a strong fit for someone with experience in procurement support, vendor onboarding, accounts payable, bid/RFP administration, school business offices, university purchasing, or administrative operations.
Manage vendor onboarding and procurement paperwork for school, district, university, and public-sector customers.
Contact school business offices, procurement departments, AP teams, BOCES offices, cooperative purchasing groups, and vendor management teams to determine required steps.
Complete or coordinate vendor registration forms, W-9s, ACH/payment setup, insurance forms, tax documents, conflict-of-interest forms, certificates, compliance forms, and other required documentation.
Navigate district and university vendor portals, bid systems, purchasing systems, and payment platforms, including platforms such as BILL, Bonfire, IonWave, PaymentWorks, BuyBoard-style systems, Ariba, Coupa, Vendor Registry, and similar procurement portals.
Track each customer’s unique purchasing process, including approved vendor status, portal login details, required documentation, bid thresholds, PO requirements, renewal requirements, payment terms, and key contacts.
Help determine whether a school can purchase directly, needs a purchase order, must use a cooperative/BOCES process, needs quotes, or must go through a formal bid/RFP path.
Coordinate with Rocket’s sales, customer success, finance, and leadership teams to unblock deals and renewals.
Maintain clear internal notes for every account with special billing or procurement requirements.
Follow up persistently with external departments until Rocket is approved, payment-ready, or properly routed through the required purchasing channel.
Flag high-risk accounts where procurement requirements could delay signing, renewal, implementation, or payment.
Create repeatable internal playbooks for common purchasing paths, such as BILL setup, BOCES process, district vendor portal, bid required, cooperative purchasing, university procurement, and new vendor packet.
Excellent written and spoken English is mandatory.
Strong ability to communicate professionally with U.S.-based school districts, universities, procurement departments, accounts payable teams, and business offices.
Extreme attention to detail.
Strong organization and follow-up skills.
Comfortable with repetitive paperwork, forms, portals, and administrative processes.
Able to keep clean records in spreadsheets, CRMs, shared docs, and internal tracking systems.
Comfortable making phone calls and sending professional emails to external departments.
Able to summarize confusing procurement requirements into clear next steps.
Persistent, reliable, and comfortable working through slow-moving administrative processes.
Ability to work independently in a remote, outsourced role.
Experience with K–12 schools, universities, public-sector procurement, vendor onboarding, or accounts payable.
Experience with procurement systems such as BILL, Bonfire, IonWave, PaymentWorks, BuyBoard, Vendor Registry, Ariba, Coupa, or similar platforms.
Familiarity with W-9s, ACH forms, certificates of insurance, vendor packets, purchase orders, bid thresholds, sole-source forms, and cooperative purchasing processes.
Experience helping vendors become approved suppliers for schools, universities, municipalities, or government organizations.
Call a school district business office to ask what Rocket needs to do to become an approved vendor.
Complete a university new vendor packet.
Find out whether a customer needs a PO before signing.
Confirm whether a school can pay through BILL or needs ACH setup.
Track a district’s bid threshold and renewal requirements.
Follow up with AP when vendor registration has been submitted but not approved.
Document that a district requires annual vendor renewal paperwork every July.
Create a checklist for common procurement paths so the same issue does not need to be solved twice.
Rocket has a clean, searchable record of every school or district with special purchasing requirements.
Sales, customer success, and finance know exactly what is needed to quote, contract, invoice, renew, or collect payment from each account.
Fewer deals stall because of vendor setup, missing paperwork, bid requirements, or unclear purchasing steps.
Rocket becomes easier for schools and universities to buy from.
The same procurement problem does not need to be solved twice.
Rocket Alumni Solutions helps schools, universities, and organizations showcase achievements, history, alumni, awards, records, and donor recognition through interactive touchscreen displays and digital recognition software.
Many schools and universities want to work with Rocket, but require special purchasing steps before they can buy. This may include vendor registration, BILL setup, W-9 submission, insurance forms, BOCES or cooperative purchasing documentation, bid portals, purchase order requirements, district-specific vendor systems, or direct coordination with business offices, procurement teams, and accounts payable departments.
We are looking for an outsourced Procurement Coordinator to own this process from start to finish.
The Procurement Coordinator will help Rocket navigate school district, university, and public-sector purchasing requirements so deals do not get delayed by paperwork, vendor setup, bid requirements, payment system issues, or district-specific red tape.
This person will identify the correct purchasing process for each school or district, complete vendor onboarding steps, communicate with business offices and procurement departments, track requirements by account, and keep Rocket’s internal team updated on what is needed to move each customer or prospect forward.
This is a strong fit for someone with experience in procurement support, vendor onboarding, accounts payable, bid/RFP administration, school business offices, university purchasing, or administrative operations.
Manage vendor onboarding and procurement paperwork for school, district, university, and public-sector customers.
Contact school business offices, procurement departments, AP teams, BOCES offices, cooperative purchasing groups, and vendor management teams to determine required steps.
Complete or coordinate vendor registration forms, W-9s, ACH/payment setup, insurance forms, tax documents, conflict-of-interest forms, certificates, compliance forms, and other required documentation.
Navigate district and university vendor portals, bid systems, purchasing systems, and payment platforms, including platforms such as BILL, Bonfire, IonWave, PaymentWorks, BuyBoard-style systems, Ariba, Coupa, Vendor Registry, and similar procurement portals.
Track each customer’s unique purchasing process, including approved vendor status, portal login details, required documentation, bid thresholds, PO requirements, renewal requirements, payment terms, and key contacts.
Help determine whether a school can purchase directly, needs a purchase order, must use a cooperative/BOCES process, needs quotes, or must go through a formal bid/RFP path.
Coordinate with Rocket’s sales, customer success, finance, and leadership teams to unblock deals and renewals.
Maintain clear internal notes for every account with special billing or procurement requirements.
Follow up persistently with external departments until Rocket is approved, payment-ready, or properly routed through the required purchasing channel.
Flag high-risk accounts where procurement requirements could delay signing, renewal, implementation, or payment.
Create repeatable internal playbooks for common purchasing paths, such as BILL setup, BOCES process, district vendor portal, bid required, cooperative purchasing, university procurement, and new vendor packet.
Excellent written and spoken English is mandatory.
Strong ability to communicate professionally with U.S.-based school districts, universities, procurement departments, accounts payable teams, and business offices.
Extreme attention to detail.
Strong organization and follow-up skills.
Comfortable with repetitive paperwork, forms, portals, and administrative processes.
Able to keep clean records in spreadsheets, CRMs, shared docs, and internal tracking systems.
Comfortable making phone calls and sending professional emails to external departments.
Able to summarize confusing procurement requirements into clear next steps.
Persistent, reliable, and comfortable working through slow-moving administrative processes.
Ability to work independently in a remote, outsourced role.
Experience with K–12 schools, universities, public-sector procurement, vendor onboarding, or accounts payable.
Experience with procurement systems such as BILL, Bonfire, IonWave, PaymentWorks, BuyBoard, Vendor Registry, Ariba, Coupa, or similar platforms.
Familiarity with W-9s, ACH forms, certificates of insurance, vendor packets, purchase orders, bid thresholds, sole-source forms, and cooperative purchasing processes.
Experience helping vendors become approved suppliers for schools, universities, municipalities, or government organizations.
Call a school district business office to ask what Rocket needs to do to become an approved vendor.
Complete a university new vendor packet.
Find out whether a customer needs a PO before signing.
Confirm whether a school can pay through BILL or needs ACH setup.
Track a district’s bid threshold and renewal requirements.
Follow up with AP when vendor registration has been submitted but not approved.
Document that a district requires annual vendor renewal paperwork every July.
Create a checklist for common procurement paths so the same issue does not need to be solved twice.
Rocket has a clean, searchable record of every school or district with special purchasing requirements.
Sales, customer success, and finance know exactly what is needed to quote, contract, invoice, renew, or collect payment from each account.
Fewer deals stall because of vendor setup, missing paperwork, bid requirements, or unclear purchasing steps.
Rocket becomes easier for schools and universities to buy from.
The same procurement problem does not need to be solved twice.
Rocket Alumni Solutions is a fast growing startup focused on delivering software solutions to help communities collect, organize, and use their history to achieve their goals.
You’ll be Rocket’s first Product Lead: a modern AI-native builder, solo IC, and product partner to the CEO who turns ideas into impact fast. You’ll deeply understand K-16 school admins through customer conversations, data, and direct engagement, then own the full product lifecycle with clarity, conviction, and urgency. You’ll prototype quickly, ship faster, align sales, marketing, CS, engineering, and leadership around the roadmap, and help build the systems that keep everyone moving without needing to be in every room. Bring your best builder with you (if you please).
At Rocket, builders get a ridiculous amount of leverage. Our agent harness, CI/CD, automated tests, reusable primitives, and infra-as-code stack let you go from idea to shipped product with very little drag. You will not be stuck writing specs into the void. You will work in a developer experience built for fast loops, real agents, and production-grade shipping.
Excellence in this role combines product leadership and product engineering.
Rapid agentic prototyping
Define and enforce a \"definition of done\"
Personally own and validate the product lifecycle through customer adoption
Say “No” - Protect the team's focus by making data driven prioritization calls
Guide the engineering team towards building faster tooling that enables you to build & ship
Track product performance
Understand customer behavior
Monitor market trends, emerging technologies, and competitor movements
Convert the long-term strategy into an executable roadmap
Own the roadmap with conviction, even when pressure comes from leadership, sales, or customers
Pressure-test the roadmap with customer signals, usage data, and market insight to challenge assumptions and surface blind spots
Exude energy, innovation, excitement with a “yes and” mentality
Maintain team focus on the product roadmap and long term strategy
Build systems that collect and process product feedback without manual intervention
Embed critical thinking, judgement, product taste into the agentic pipelines to scale product communication
5+ years shipping delightful SaaS products
Current / recent $5m+ venture funded experience
Expert builder (Claude Code, Replit, Loveable, Cursor, Figma, Photoshop)
Portfolio / track record of products with daily usage
Experience working directly with a founder/CEO as a strategic partner
Experience designing product processes from 0 to 1
Degree in Engineering, Computer Science, Data Science or related field (a plus)
Open source contributions (a plus)
About Rocket Alumni Solutions:
At Rocket Alumni Solutions, we are revolutionizing how schools and organizations honor their history, achievements, and alumni through interactive digital recognition platforms. Our team is passionate about creating innovative products that foster community engagement, and we are looking for a driven and organized Senior Creative Designer to help us grow our customer base and ensure ongoing success for our partners.
Role Overview:
As a Designer at Rocket Alumni Solutions, you will be at the forefront of our design and branding efforts. You will collaborate with cross-functional teams to create engaging graphics, marketing collateral, sales materials, website additions and UI designs. You will be a driving force for creative innovation. Your creativity and attention to detail will influence both customer-facing and internal designs, ensuring everything we produce is on-brand and meets our clients’ world-class expectations.
Key Responsibilities:
Develop visually stunning brand graphics, brochures, and promotional assets
Design and maintain the marketing website using Webflow
Create custom environmental designs that bring physical spaces to life
Collaborate on UI/UX design for our software products
Collaborate on design projects from concept through execution, ensuring high quality and brand consistency
Drive design innovation, exploring new tools, methods, and creative solutions
Work closely with marketing, sales, and product teams to align design strategies with company goals
Produce mockups, prototypes, and assets in a scalable and templatable manor
Implement feedback and iterate on designs to refine and improve them
Requirements:
Proven design experience, ideally in a SaaS or tech-driven environment
Expert level experience in Adobe Creative Suite (Photoshop, Illustrator, After Effects)
Familiarity with Figma and Webflow
Knowledge of motion design and animation
Experience using 3D design software (Spline or Blender preferred)
Strong portfolio showcasing a diverse range of design work, including brand, digital, and environmental designs
Ability to manage timelines and collaborate across departments
Excellent communication skills and attention to detail
Passion for staying current with design trends and tools
Strong interest in athletics, preferably with a history of athletic design
Ability to thrive in a fast-paced, dynamic environment with a strong entrepreneurial spirit
Benefits:
Competitive salary & bonus opportunities
The chance to be part of a growing startup and move upward within the business
Opportunity to work on innovative projects in a collaborative and creative environment
100% healthcare coverage (Medical, Dental, Vision)
Various personal benefits (Gym, Computer, Clothing, Learning, etc)
If you are passionate about working in design, have a strong interest in technology and athletics, and want to contribute to a fast-growing startup, we’d love to hear from you!
","descriptionText":"About Rocket Alumni Solutions: At Rocket Alumni Solutions, we are revolutionizing how schools and organizations honor their history, achievements, and alumni through interactive digital recognition platforms. Our team is passionate about creating innovative products that foster community engagement, and we are looking for a driven and organized Senior Creative Designer to help us grow our customer base and ensure ongoing success for our partners. Role Overview: As a Designer at Rocket Alumni Solutions, you will be at the forefront of our design and branding efforts. You will collaborate with cross-functional teams to create engaging graphics, marketing collateral, sales materials, website additions and UI designs. You will be a driving force for creative innovation. Your creativity and attention to detail will influence both customer-facing and internal designs, ensuring everything we produce is on-brand and meets our clients’ world-class expectations. Key Responsibilities: Develop visually stunning brand graphics, brochures, and promotional assets Design and maintain the marketing website using Webflow Create custom environmental designs that bring physical spaces to life Collaborate on UI/UX design for our software products Collaborate on design projects from concept through execution, ensuring high quality and brand consistency Drive design innovation, exploring new tools, methods, and creative solutions Work closely with marketing, sales, and product teams to align design strategies with company goals Produce mockups, prototypes, and assets in a scalable and templatable manor Implement feedback and iterate on designs to refine and improve them Requirements: Proven design experience, ideally in a SaaS or tech-driven environment Expert level experience in Adobe Creative Suite (Photoshop, Illustrator, After Effects) Familiarity with Figma and Webflow Knowledge of motion design and animation Experience using 3D design software (Spline or Blender preferred) Strong portfolio showcasing a diverse range of design work, including brand, digital, and environmental designs Ability to manage timelines and collaborate across departments Excellent communication skills and attention to detail Passion for staying current with design trends and tools Strong interest in athletics, preferably with a history of athletic design Ability to thrive in a fast-paced, dynamic environment with a strong entrepreneurial spirit Benefits: Competitive salary & bonus opportunities The chance to be part of a growing startup and move upward within the business Opportunity to work on innovative projects in a collaborative and creative environment 100% healthcare coverage (Medical, Dental, Vision) Various personal benefits (Gym, Computer, Clothing, Learning, etc) If you are passionate about working in design, have a strong interest in technology and athletics, and want to contribute to a fast-growing startup, we’d love to hear from you!","compensation":"~60,000 - $100,000","reportsTo":"CD, Head of Design","companyStage":"~$6M ARR SaaS, Low burn, targeting ~100% YoY growth","pageTitle":"Senior Designer | Careers at Rocket Alumni Solutions","metaDescription":"Senior Designer at Rocket Alumni Solutions. Team: Design. Location: Remote. About Rocket Alumni Solutions: At Rocket Alumni Solutions, we are revolutionizing h…","canonicalUrl":"https://apply.rocketalumnisolutions.com/careers/designer","applyUrl":"https://apply.rocketalumnisolutions.com/apply/designer","organization":{"name":"Rocket Alumni Solutions","url":"https://apply.rocketalumnisolutions.com"},"datePosted":"2026-04-27T13:28:15.310Z","dateModified":"2026-07-08T20:18:32.629Z","validThrough":null,"address":null,"remoteApplicantLocations":null,"salary":null,"googleJobsEligible":false,"structuredData":null,"employmentType":null,"workplaceType":null,"ogImageUrl":"https://apply.rocketalumnisolutions.com/images/rocket-hiring-default.jpg","ogImageAlt":"Senior Designer at Rocket Alumni Solutions","createdAt":"2026-04-27T13:28:15.310Z","updatedAt":"2026-07-08T20:18:32.629Z"},{"id":"3a2eb6ab-f0bb-43ea-8b17-d784cdafae9b","slug":"vp-finance-strategy-screen","title":"VP of Finance & Strategy — 15-Minute Expert Screen","team":"Finance & Strategy","location":"Remote (US)","description":"Assume Rocket is a ~$6M ARR SaaS + services company selling interactive recognition displays into K-12 schools, districts, high school athletics, higher ed, and donor-driven organizations.
Seasonal budget cycles
Longish institutional buying processes
Some one-time implementation/services complexity
A mix of direct sales and partners
A company trying to grow fast without getting sloppy
Keep short answers to 2–4 sentences.
Total time guideline: ~15 minutes.
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